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Reference and Information Services User Satisfaction Survey -   2000

The goal of Reference & Information Services is to provide expert assistance in finding, evaluating, and using information.  Please take a moment to let us know how we are doing.  We value your opinion.

                     

Please rate your general satisfaction with the Reference staff members:

Highly

Satisfied

Highly

Dissatisfied

No Opinion

5
4
3
2
1
N
1
Friendliness and approachability of Reference staff 206 98 12 3 4 16
2
Thoroughness of help provided 193 102 20 1 2 21
3
Information you needed was provided 170 109 28 6 1 25
4
Amount of time Reference staff spend with you 163 98 35 6 3 34
5
Overall satisfaction with Reference staff 189 113 12 5 2 18
 
Please rate your general satisfaction with the following electronic resources:

Highly

Satisfied

Highly

Dissatisfied

No Opinion

5
4
3
2
1
N
6
Online catalog 121 118 56 5 5 34
7
Article databases 112 118 66 10 4 29
8
Library web page 131 120 44 10 2 32
9
Overall satisfaction with electronic resources 125 134 48 4 4 24
Please indicate your general level of satisfaction with the following:

Highly

Satisfied

Highly

Dissatisfied

No Opinion

5
4
3
2
1
N
10
Information guides (print and online) 104 117 50 4 3 61
11
Database omstrictopms (print and online) 96 123 57 8 2 53
12
Signs, maps, directional information 103 94 60 5 1 76
13
Physical arrangement of Reference area 141 123 38 5 0 32
14
Qualty of Reference resources 123 132 43 6 2 33
15
Overall satisfaction with Reference & Info Services 143 148 35 2 2 9
             
 
Survey Summary:   339 Responses  
Question # Satisfied (5-3) Unsatisfied (2-1) No Opinion ((N)
(Responses)
(Percentage)
(Responses)
(Percentage)
(Responses)
(Percentage)
1
316
93%
7
2%
16
5%
2
315
93%
3
1%
21
6%
3
307
91%
7
2%
25
7%
4
296
87%
9
3%
34
10%
5
314
93%
7
2%
18
5%
6
295
87%
10
3%
34
10%
7
296
87%
14
4%
29
9%
8
295
87%
12
4%
32
9%
9
307
91%
8
2%
24
7%
10
271
80%
7
2%
61
18%
11
276
81%
10
3%
53
16%
12
257
76%
6
2%
76
22%
13
302
89%
5
2%
32
9%
14
298
88%
8
2%
33
10%
15
326
96%
4
1%
9
3%
 
Updated October 6, 2004 . Please send comments to Kathy Payne, Reference & Information Services Librarian.
Weber State University, Stewart Library. Copyright © 2014 All Rights Reserved.

Stewart Library - Weber State University - Ogden, Utah 84408. (801) 626-6403 - Copyright © 2008 ALL Rights Reserved