The
goal of Reference & Information Services is to provide expert
assistance in finding, evaluating, and using information.
Please take a moment to let us know how we are doing. We
value your opinion.
| Please
rate your general satisfaction with the Reference staff members: |
| |
Highly
Satisfied |
|
|
|
Highly
Dissatisfied |
No
Opinion |
| 5 |
4 |
3 |
2 |
1 |
N |
| 1 |
Friendliness and approachability
of Reference staff |
206 |
98 |
12 |
3 |
4 |
16 |
| 2 |
Thoroughness of help provided |
193 |
102 |
20 |
1 |
2 |
21 |
| 3 |
Information you needed was provided |
170 |
109 |
28 |
6 |
1 |
25 |
| 4 |
Amount of time Reference staff spend with you |
163 |
98 |
35 |
6 |
3 |
34 |
| 5 |
Overall satisfaction with Reference staff |
189 |
113 |
12 |
5 |
2 |
18 |
| |
|
Please rate your general satisfaction
with the following electronic resources: |
|
|
Highly
Satisfied |
|
|
|
Highly
Dissatisfied |
No
Opinion |
| 5 |
4 |
3 |
2 |
1 |
N |
| 6 |
Online catalog |
121 |
118 |
56 |
5 |
5 |
34 |
| 7 |
Article databases |
112 |
118 |
66 |
10 |
4 |
29 |
| 8 |
Library web page |
131 |
120 |
44 |
10 |
2 |
32 |
| 9 |
Overall satisfaction with electronic resources |
125 |
134 |
48 |
4 |
4 |
24 |
| |
| Please
indicate your general level of satisfaction with the following: |
|
|
Highly
Satisfied |
|
|
|
Highly
Dissatisfied |
No
Opinion |
| 5 |
4 |
3 |
2 |
1 |
N |
| 10 |
Information guides (print and online) |
104 |
117 |
50 |
4 |
3 |
61 |
| 11 |
Database omstrictopms (print and online) |
96 |
123 |
57 |
8 |
2 |
53 |
| 12 |
Signs, maps, directional information |
103 |
94 |
60 |
5 |
1 |
76 |
| 13 |
Physical arrangement of Reference area |
141 |
123 |
38 |
5 |
0 |
32 |
| 14 |
Qualty of Reference resources |
123 |
132 |
43 |
6 |
2 |
33 |
| 15 |
Overall satisfaction with Reference & Info
Services |
143 |
148 |
35 |
2 |
2 |
9 |
| |
|
|
|
|
|
|
|
| |
| Survey
Summary: 339 Responses |
| Question
# |
Satisfied
(5-3) |
Unsatisfied
(2-1) |
No
Opinion ((N) |
|
(Responses) |
(Percentage) |
(Responses) |
(Percentage) |
(Responses) |
(Percentage) |
1
|
316
|
93%
|
7
|
2%
|
16
|
5%
|
2
|
315
|
93%
|
3
|
1%
|
21
|
6%
|
3
|
307
|
91%
|
7
|
2%
|
25
|
7%
|
4
|
296
|
87%
|
9
|
3%
|
34
|
10%
|
5
|
314
|
93%
|
7
|
2%
|
18
|
5%
|
6
|
295
|
87%
|
10
|
3%
|
34
|
10%
|
7
|
296
|
87%
|
14
|
4%
|
29
|
9%
|
8
|
295
|
87%
|
12
|
4%
|
32
|
9%
|
9
|
307
|
91%
|
8
|
2%
|
24
|
7%
|
10
|
271
|
80%
|
7
|
2%
|
61
|
18%
|
11
|
276
|
81%
|
10
|
3%
|
53
|
16%
|
12
|
257
|
76%
|
6
|
2%
|
76
|
22%
|
13
|
302
|
89%
|
5
|
2%
|
32
|
9%
|
14
|
298
|
88%
|
8
|
2%
|
33
|
10%
|
15
|
326
|
96%
|
4
|
1%
|
9
|
3%
|
|
|
