Summary

Over a period of three weeks during Spring Semester 2003, interviews were conducted with 210 students who were using the Stewart Library. The purpose of the interview was to a) determine the availability of the resources the student needed and, b) assess the student's level of satisfaction with the library services they used. Each interview took approximately three minutes. The students were asked the following questions:

1. Were you able to find the information you needed today? (book, journal, e-resource, video, article, index, etc.)

Yes: 189 No: 21

2. Did you ask for assistance to help you find the information you needed?

Yes: 125 No: 85

4. If you asked for assistance, on a scale of 1 (not satisfied) to 5 (completely satisfied), how satisfied were you with the assistance you received?

5= 36 (29%)
4= 71 (57%)
3= 16 (13%)
2= 2 (2%)
1= 0

5. If the Library did not have the specific book, journal, video, index, etc. for which you were looking, were you able to find alternative sources that met your informational need?

Yes: 18 No: 3

6. If you were unable to locate alternative sources that met your need, did you use interlibrary loan?

Yes: 2 No: 1
Not enough time: 1
Didn't know about ILL:

7. On a scale of 1 (not satisfied) to 5 (completely satisfied), how satisfied are you overall with the resources available in the Library?

5= 83 (39%)
4= 121 (58%)
3= 6 (3%)
2= 0
1= 0

8. On average, how often do you use the Library’s information resources, either in person or on-line?

Daily = 49 (23%)
1-3 times a week = 72 (34%)
Several times a month = 63 (30%)
1-5 times a semester = 24 (11%)
Once a semester = 2 (1%)

9. What suggestions do you have to help us improve the Library? (One or two suggestions)

Eliminate fines =101
More full-text journals & other online sources = 85
Buy more books/videos on (a variety of different subjects were mentioned) =83
More quiet study space = 73
More computers in the Computer Lab(has been moved to Lampros Hall) =58
More group study rooms = 42
Buy more videos that can be checked-out = 41
Have laptops that can be checked-out = 27
Ban cell phones in the Library = 19
Increase the hours of the Copy Center =13
Have a coffee bar & good food = 9
Build more study carrells = 7

jh/student interview questions.2003.wpd