Overview Mission & Goals Utilization of Resources & Services Budget Staff	Collections & Relevancy Assessment Efforts Scholarly & Professional Activities Challenges & Conclusions
Area Reports Archives & Special Collections Bibliographic Services  Instruction Reference & Information Services Systems & Access Services

OVERVIEW

This past year was a very special one for the Stewart Library.   The colorful 2002 Winter Olympics banners and displays made the building seem especially festive and gave us all a sense of participating in a once-in-a-lifetime experience. Several library faculty and staff were Olympic volunteers, nearly everyone attended some of the events, and we were pleasantly surprised by the number of students who used the library during the February break.

The library ' s instruction program was acknowledged nationally this Spring when it was selected by the Association of College and Research Libraries as one of the top ten programs that model best practices in information literacy programming for undergraduates. Carol Hansen, Shaun Adamson, Fran Zedney, David Eisler, and Catherine Zublin represented WSU at the Association of College and Research Libraries Invitational Conference on Best Practices in Information Literacy Programming in Atlanta in June.   

In October, the library and nearly 300 guests celebrated the opening of the Utah Construction/Utah International Collection with a two-day symposium.   The symposium featured an exhibit comprised of nearly 95 photographs from the UC/UI Collection, a reception, and a lecture by Robert Gottlieb, noted author and the Henry R. Luce Professor of Urban Studies at Occidental College, Los Angeles.   The online version of the photographic exhibit is available on the library ' s website (library.weber.edu/ucc).

Once again, this was a year filled with opportunities - opportunities to enhance the collection, improve and expand services, upgrade technology, and increase private gifts.   Over 17,000 volumes, 1006 videos, and 323 CD ' s were added to the onsite collection.   More than 7100 individuals received instruction on using library and information resources.   Computers in the public areas were upgraded and remote access to electronic resources was improved. Visitor A on the library's website averaged nearly 25,000 per month and the off-campus use of our electronic resources continued to increase.   Nearly 900 gifts totaling $571,840 were received.

Service enhancements during the past year included:

• Redesigning the library ' s website.   The new site will be available to the university community at the beginning of Fall semester.
• Implementing the EZProxy remote access system, which provides much improved 24/7 off-campus access to the library's vendor restricted databases.
• Completing assessment plans for each type of instruction the library provides.
• Expanding the Document Delivery Service to provide library owned and interlibrary loan materials to faculty and staff on campus and at WSU Davis.
• Replacing the damaged walkway to the west entrance of the building, enabling that entrance   to re-open after being closed for over six months.

 

The intent of the following Report is to 1) summarize what was accomplished during the past year and what we hope to achieve during the coming year, 2) discuss our assessment efforts and the changes resulting from them and, 3) identify areas needing improvement.

I.               MISSION & GOALS

 

The mission of the Stewart Library is to support the instructional, scholarship, and community service mission of the University through the development of on-site collections, access to off-site resources, personalized assistance in the use of library and information resources, and instruction on research strategies and tools.

 

Systematically assessing the services we provide and the relevancy and use of the collections is a library-wide priority.  

 

Ongoing, primary goals:

• Improving library collections and systematically assessing their use and relevancy.
• Becoming a more digitized library by emphasizing access to electronic resources and, in consultation with faculty, canceling print subscriptions for titles available online.
• Developing a nationally recognized library instruction program in order to graduate students with information literacy competencies.
• Increasing private gifts by at least 10%.   To accomplish this goal, we will need the continued generous support of the Stewart Education Foundation and others.
  

Additional goals for 2002/03 :

• Improve and expand access to electronic resources by:
• Completing the re-design of the library ' s website and systematically assessing the usability of the site
• Adding records to the online catalog for all electronic resources to which the library subscribes.  
• Assess student satisfaction with library resources and services by conducting a User Satisfaction Survey during Spring semester, 2003.
• Develop and begin to implement a library-wide technology plan.
• Plan for and be prepared to provide library services at the new Davis Campus Information Commons by Fall semester, 2003.
• Prepare for the 2004 accreditation review by the Northwest Association of Schools and Colleges.
• Begin to develop and implement a library-wide marketing plan.

 

Departmental goals congruent with the library's mission and the goals stated above are also established each year and are included in the Library Services section of the Report.

II.               UTILIZATION OF RESOURCES and SERVICES

 

The table below illustrates the use of on site and online library resources and services.

 

(i) Education & General (E&G) monies allocated to WSU, both ongoing and one-time

(ii) State monies allocated to the Utah Academic Library Consortium (UALC)

(iii) Gifts

• Continue to assess and improve the electronic, book and media collections.  
• Continue to analyze the print and electronic full-text journal collection and, in consultation with faculty, cancel print subscriptions for titles available online whenever possible.
• Continue to emphasize and increase faculty liaison activities.
• Continue to increase subject specific instruction A by approximately 10%.

 

VI.    LIBRARY SERVICES

The following section of the Report briefly describes the accomplishments of library departments during the past year and lists departmental goals for the coming year.

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ARCHIVES and SPECIAL COLLECTIONS

The past year was another significant one for both departments.   The Utah Construction/Utah International symposium in October was very well-attended and successful, and sets a pattern for future related activities.   Personnel in Archives and Special Collections worked closely with the Public Outreach Coordinator and the University Librarian ' s office in this activity.

Additionally, during the past year, the number of researchers using both departments increased, as did the number of research and reference requests, which appears to be an ongoing trend for both areas. While much of our activity this past year revolved around the Utah Construction/Utah International Collection, we have not lost sight of our responsibility as a center for the study of local history and have added numerous printed and manuscript materials that enhance this central role.

A number of important collections were received during the year.   Among these are speeches of Edmund Wattis Littlefield, records of the GE/Utah International merger, the Fred Kotter papers, records of the Kaysville and Ogden AAUW, and the papers of Dr. George Fister.   Eleven large and forty small collections were processed including the previously mentioned Littlefield and GE/Utah International merger collections, as well as the Knudsen Brother Collection and the Kerr Family papers. Special Collections added 156 linear feet; 215 linear feet were added in Archives.

Gifts-in-kind continue to be important in enhancing both the general collection and Special Collections.   Gifts-in-kind were received from 144 donors with a reported value of more than $51,000.   A total of 4796 books, 274 audio recordings, and 124 videos/DVDs were received; 1757 items were added to the collections, the remainder were sold at the annual Friends of the Library booksale.   Money raised at the booksale is used to purchase library information resources.

Events and outreach activities continue to increase.   During the past year, 43 events were held in Special Collections with an attendance of approximately 4000.   These included Friends of the Stewart Library events as well as programs co-sponsored with the Honors, History, and English departments, Women ' s Studies, the College of Behavioral and Social Sciences, the College of Arts and Humanities, and the National Undergraduate Literature Conference.    Outreach activities included involvement with the Dale Bryner retrospective held at the Eccles Art center, support for the AAUW Utah Women Artists exhibit, and the Holy Trinity Abbey photographic exhibit.

All of the goals listed in last year's Annual Report were met.  

Archives/Special Collections Goals for 2002/03 :

• Create a departmental webpage with listing of manuscript holdings and registers.
• Begin entering manuscript collections and descriptions in the library 's online catalog.
• Complete processing of the following:
  1. George Fister Collection
  2. AUW - Kaysville & Ogden Chapters Collection
  3. Fred Kotter Papers
  4. Dello Dayton Papers
• Search for heavily used and/or damaged books in the collection that need to be replaced.
• Develop a better system for keeping statistics on gift materials.
• Continue photographic documentation of campus events.
• Complete the physical rearrangement of materials in Archives.
• Assess digitization opportunities for Archives and Special Collections.

 

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BIBLIOGRAPHIC SERVICES - (Cataloging, Acquisitions, Processing)

Once again this year, Bibliographic Services had an extremely productive year, cataloging and processing over 17,000 new volumes, more than 1,000 new videos, and over 300 new CDs.   Because of the efficiency and productivity of the cataloging staff, the vacant cataloger ' s position has not been filled.   Subject bibliographers are happy with the improvements in the ordering process whereby all requests are thoroughly checked against the online catalog and ordered within one week.   On average, new resources are cataloged, processed and available to patrons within three weeks of receipt.   Due to our group of dedicated and hard-working students, journal, newspaper, and government publications check-in, preparation for binding, and plastic covering of paperbacks have shown significant improvement.

The department finished during the year a number of time-consuming projects on which it had been working, including bar-coding and linking of microforms, transfer of the Master ' s Project collection from the Education Department to the library, cleaned from the database all records indicating A checked out by Cataloging Department, '' and canceled or reordered all items which were not received from the vendor within a reasonable time period.   Additional projects worked on included cataloging of electronic resources purchased either by UALC or the library, cataloging of materials from Hill Field Air Force Base, and copy or original cataloging of Chinese films purchased recently.

Departmental goals for the previous year were met.

Bibliographic Services Goals for 2002/03 :

• Continue the cataloging of electronic resources.
• Input netLibrary electronic book records into the online catalog.
• Maintain and improve turn-around time to catalog and process newly acquired resources.
• Reduce duplication of resources ordered by thoroughly checking requests against the online catalog and continue to order all resources in a timely manner.
• Continue with ongoing database cleanup and collection inventory.
• Learn more about Horizon to take advantage of new releases and upgrades.
• Continue to utilize Internet discussion groups and professional literature to keep up-to-date with technical changes.

* * * * * * * * *

• Continue to work on the long-term goal to provide a comprehensive instruction program for WSU students including for credit, online and on demand instruction in order to graduate students with information literacy competencies.
• Continue to review and improve the information literacy exam.
• Participate in the development and usability testing of the library ' s new website.

 

• Off campus use of our electronic resources continues to increase.   The switch to the EZProxy remote access system and the subsequent availability of all the library ' s electronic resources played a large role in this.
• Statistics continue to show a decline in the amount of service provided by the Reference Desk. In 2000/01 15,138 reference/research questions were asked.   This number declined to 11,974 in 2001/2002, a decrease of 21%.   This is a larger decrease than in previous years and is likely attributable to a much easier, more stable method of remote access.   Use of our "Ask a Librarian" email service continues at the same level as last year (about 20 requests a month).   Given these statistics on email reference service, it is propitious that our real-time electronic reference will be introduced in Fall Semester 2002.

Reference & Information Services continues to take advantage of changes in reference use patterns and technology to explore new roles in providing enhanced traditional service and expanding virtual reference.

• Conducted   usability testing, including surveys, focus groups and scenario testing on the library ' s current website to determine problems and prepare for development of the new website.
• Worked with Systems to implement the new EZProxy remote access system.
• Revised all database pages to reflect changed URLs due to EZProxy.
• Developed the position of Electronic Resources Coordinator to oversee the day-to-day management of the library ' s electronic resources.

Assessment continues to be a priority for the department. Usability and accessibility of the current website was surveyed and information received used in the redesign of the site.   Usability and accessibility testing of the new site is continuing.   A formal user survey will be conducted during Fall semester 2002, that will include assessment of the new website.   During the past year, an informal survey of the quality of service provided by individual team members was conducted and the results were positive.  

• Professionalization of the library ' s website continues:
• A Web Support Assistant has been hired
• Redesign of the website is progressing well.   The expected launch date in a staged deployment is August 15, 2002  
• Systematic assessment of the site ' s usability and accessibility will begin once the new site is available to the public. 

The new website features a structural and graphical redesign that will include new elements such as a Database Finder and an interactive Book Locator.   After researching the various options for allowing patrons to personalize the site, the Web Advisory Group decided against personalization for several reasons.   Research suggests most patrons do not want to bother with personalization and that those who do personalize do so only if they can set up search profiles.   Software to do this is in its infancy and is costly and not very effective.   UALC is exploring a number of possibilities and eventually the consortia product will provide users with the best service as well as being the most cost effective option for the library.

• As part of the UALC   Reference Group, Chat/Real-Time Electronic reference services will begin Fall 2002.   
• Newly installed server software enables the department to collect statistics on the use of web-based resources. By this time next year, we will have a much clearer picture of the usage of these resources.
• Computers in the Reference area have been upgraded with plug-ins requested by patrons as well as larger monitors.

• Adding a new Government Publications workstation and installing the Federal Library Depository Program (FLDP) mandated DVD player.   ARCView was purchased and is loaded on the station to allow mapping from census and other government data.
• Completing the cataloging of all FDLP CD-ROMs so that they may be checked out.
• Acquiring the Hill Air Force Base Environmental Depository collection, which includes paper documents as well as the CD-ROMs.   Use of these documents is slowly increasing.

• Despite increased efforts this past year to market library services at Davis, the percentage of students at that campus who are unaware of library services remains unchanged from the last survey (fall semester, 2000.) Strangely enough, when rounded off, this figure has remained at 31% for all three surveys.   This figure for the off-campus students is 46%, which is understandable since the off-campus courses are taught at locations somewhat distant from the Davis Campus Library.
• Students are using the Davis Campus computer lab(has moved to Lampros Hall) for library research as well as word processing, email, and other personal computing.   The survey showed that 45% of Davis students used the lab either frequently or occasionally for library research.   The figure for off-campus students was 28%
• Comments for more hours constituted the bulk of the written comments.   Students would like   the Davis Campus Library to be open more hours, including evenings and weekends. Other priorities included help with research and finding books and articles, and the desire for quiet study space.

While more needs to be done to promote and advertise the Davis Campus Library and its services,   awareness should improve when we move into the Information Commons area of the new facility.  

• Continue to improve service by providing an appropriate level of service to all patrons, no matter their mode of access.   
• Implement real-time chat/Electronic Reference and develop instruments to assess its use.
• Finish the deployment of the new website, while continuing to improve the site, based on feedback from assessment.
• Improve ease of access to web-based resources with the introduction of website features such as a Database Finder and improved site navigation.
• Continue to explore methods of enhancing traditional reference desk service.     
• Continue to develop and implement new methods of promoting services
• Branding of  materials with the new logo.
• Continued promotion of services at events such as orientation, summer welcome and similar venues.  
• Publicizing resources such as Chat Reference and Ask a Librarian.
• Continue the process of planning for the move to the new building on the Davis Campus, including physical environment, collections, and staffing.

 

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SYSTEMS & ACCESS SERVICES

Overview of Service Additions and Enhancements:

Access Services

• Credit/Debit card reader installed in Circulation Services.
• "Library's Services" web page revised to improve access to patron empowerment features.
• Two additional group study rooms opened on the second level.
• Student TV Lounge setup in southern end of the main lobby.
• The General and Current Periodical collections were shifted for improved storage and access.
• The first inventory of library collections to be completed in one calendar year was completed.   Hereafter,   Access Services will attempt to make a mandated "thorough and routine" inventory of collections an annual accomplishment.
• A planetary scanner was setup for use by ILL to improve the lending of articles to other libraries.
• Additional shelving was installed in Media/Reserve Services to accommodate the rapid growth of the library's video and CD collections.

Systems

• Horizon's iPAC web catalog was configured and implemented to replace   WebPAC. The iPAC catalog provides the user with more search options and offers enhanced performance overall.
• EZProxy was implemented to replace the RPA remote access system and original library proxy.   EZProxy offers a remote user interface that is transparent, requires no browser configuration by the user, and does not require as much personnel commitment to setup and maintenance as did RPA.
• The "Auxiliary Lab" on the second level was expanded and upgraded.   Modifications in setup configuration and application of security software has greatly reduced the number of user complaints relating to pornographic sites being set as the default homepage on the computers.
• Horizon integrated library system was upgraded to the latest release and was successfully migrated from the six year old IBM Risc 6000 to a more powerful and stable Sun Enterprise server featuring RAID disk array.
• Web Event scheduling software was purchased and made available for use by Reference, Instruction, Special Collections & Archives, Library Administration, and Media Services.
• Updated and coordinated maintenance of PC security procedures for all library personnel.
• Implemented network access to Hill A.F.B. information repository housed in the Library.
• Systemantics electronic newsletter initiated to improve communication with Library personnel.
• Proxy service and iPAC Broadcast Searching configuration coordinated for UALC libraries.

User Satisfaction Overview:

Based on user comments made either directly to service desk personnel or via the Library Suggestion Box, it is apparent that overall satisfaction with services has improved.   The number of negative comments decreased and positive comments increased.   The total number of comments, positive or negative, decreased from the previous year.

Topics of positive comments from users are listed below in order of frequency:

• Customer service in general
• Interlibrary Loan
• Electronic Reserve
• Document Delivery Services

 

Topics of negative comments are listed below in order of frequency:

• Copy Center hours and copier malfunctions
• Fine amounts
• Borrower loan lengths
• Electronic Reserve access and/or printing
• Lack of media equipment lending
• Limited number of general interest or popular movies
• Lack of printing at PCs located on the top floor
• Hours of service

Of particular note was a decrease in the number of complaints pertaining to the Student Computing Lab and the library's evening, weekend and holiday hours of service, which is explained by adjustments made to the latter and an effort to provide better management of the former.   In addition, creation of the "auxiliary lab" on the top floor greatly increased student access to the Net, email accounts, and word processing software.

 

In response to other negative user comments received during the 2001/02 report period, Systems & Access Services made the following improvements:

Staff need to better understand when and where to refer patrons for assistance that is not provided in Systems & Access Services .            

• Access Services coordinators met regularly with evening and weekend personnel to better inform them of library services and policies, and to make them aware of customer service improvement efforts.

Users need to be more aware of the availability and usefulness of the 3M Self-Check System and the Electronic Reserve System .

• A greater effort was made in Circulation Services to encourage use of the Self-check system, however problems with the University ID card resulted in instances when the systems could not be used.   In addition, advertisement of the availability of the Electronic Reserve system was made via the student newspaper, the Library Web,   and in direct correspondence to faculty.

Extend service hours .

• The library no longer reduces hours between Spring and Summer semesters.   Summer semester hours begin immediately upon the conclusion of Spring semester.

The Copy Center needs to be open longer.   Copy machines are "out of order" too often.

• Though this continues to be an area of concern, better communication between Circulation Services personnel and Copy Center personnel, plus a change in management of the Copy Center, has resulted in better service to students overall.

Students should be able to check their record and renew books online .

• A greater effort was made to inform students of the availability of this service, as well as the "Request Renewal" services via phone or the library web.   As a result, direct online renewals has more than doubled to an average six per day.

Use Statistics Overview:

Material use patterns noted last year were again evident during the current reporting period:  

• There was a slight decrease in the use of print materials, attributable to the Olympic break and the increased use of electronic resources, particularly ejournals.  
• Interlibrary Loan borrowing and lending increased, though at a lesser rate than last year.   
• Use of Media and Reserve (print and electronic) materials increased. While the number of instructors using Electronic Reserve stayed the same, the number of items made available via that system increased, as did overall use of the system.
• Use of Document Delivery Services, initiated during the Spring of 2001, increased.
• Use of the library's website and its resources increased by approximately 15%.   

Circulation - Use of Unrestricted Materials

• 1.8% decrease in the number of check-outs  
• 2.6% decrease in the number of items used only within the library.
• 3M Self-Check system accounts for less than 10% of total borrowing transactions.

Interlibrary Loan - Borrowing/Lending Between Libraries

• 14.6% increase in the number of lending requests received.           
• 4.8% decrease in the number of borrowing requests received.

Media/Reserve - Course Specific Material            

• 2.5% increase in check-outs of items from Media and Reserve collections.
• 6.0% increase in the number of Media material requests.
• 10% increase in number of instructors using Print Reserve.
• 3.0% increase in the number of items available to students via the Print Reserve Collection.
• 0.0% increase in the number of instructors using the Electronic Reserve system.
• 36% increase in the number of items available to students via the Electronic Reserve system.
• 105% increase in Electronic Reserve Course Page Hits.

Document Delivery - Use by Faculty & Staff                            

• 85% increase in the number of electronic material deliveries.
• 14% increase in the number of electronic material delivery requests forwarded from ILL.
• 45% increase in the number of electronic material delivery requests forwarded to ILL.
• 28% decrease in the number of print material deliveries.
• 62% decrease in the number of print material delivery requests forwarded from ILL.

Library Website Use

• Visits to the Library website homepage totaled 288,339, a 15% increase over the previous year.

 

Material Storage Overview

The physical growth of the collection slowed somewhat during the current reporting period. As a result,   less linear feet of the diminishing primary shelving and remote storage space was consumed.   Areas of concern are the need to acquire additional storage cabinets for the little used Microforms collection, the continued fast pace of growth in the Media collections,   and the use of remote storage space for housing items other than information resource materials.  

Stacks Management - Collection Storage :

• 2.85% increase in the number of print resources added.   Print resources consumed available shelving at a rate of about 1100 linear feet per year, compared to 2200 linear feet during the 2000/2001 reporting period.   There is approximately 8175 linear feet of shelving currently available on the second level.   Approximately 17% of total shelving space and approximately 32% of total remote storage space remains available.  
• 4.3% increase in the number of all nonprint resources added.
• 15% increase in the number of videos added.
• 11% increase in the number of CDs.

 

Student Assistant Budget Overview:

For the past several years Access Services Coordinators have done a commendable job of spending less than was allocated to their combined student assistant budget. This has been accomplished by hiring a minimal number of student assistants and a concerted effort to hire work-study students whenever possible.   As in past years, however, savings in the Access Services budget have been used to cover a shortfall in the student assistant budget allocated to the library's Student Computing Lab. During the next fiscal year, a greater effort will be made to hire work-study rather than hourly student assistants in the Lab.   In addition,   Access Services will again be encouraged to "make do" with a minimal number of   student assistants overall, and to hire work-study student assistants whenever possible.

Systems/Access Services Goals for 2002/03:

Circulation Services

• Assess the need for and utility of the processing fee charged for lost materials.
• Continue to assess user satisfaction by tracking user comments/suggestions at the services desks, and by conducting another formal User Satisfaction Survey.
• Maintain student assistant budget at current level.

Media/Reserve Services

• Acquire and make available equipment to accommodate new media formats.
• Facilitate the transition from video to DVD format.
• Implement Media Scheduling system.
• Upgrade Electronic Reserve system.
• Assess user satisfaction by tracking user comments/suggestions at the services desks, and by conducting another User Satisfaction Survey.

Interlibrary Loan

• Implement ILLiad Interlibrary Loan management system.
• Assess staffing level and assignment needs to accommodate service growth.

Systems

• Develop a Library Technology Plan.
• Implement the next generation of the library's web based public catalog and Horizon system.
• Support enhancement of the library's web based resources.

 

"Library staff are helpful and approachable." 

• 5.25 (Transfer)   5.50 (University)

"Library resources and services are adequate."

• 5.47 (Transfer)   5.26 (University)

Assessment data is also gathered through suggestions from library users.   A suggestion box is located in the main lobby and a "suggestion link" is incorporated into the library's website.   Suggestions are collected regularly and, when practicable, implemented.   Suggestions made during the past year   covered a broad spectrum, ranging from additions to the collection, expanding the Auxiliary Computer Lab(has moved to Lampros Hall) on the second floor, installing [baby] changing stations and sensor lights in restrooms, and changing computer set-ups so that pornographic sites could not be set up as the default homepage on library computers. These suggestions, and many others, have been implemented.

_____ and Susan Staker, Mormon Mavericks: Essays on Dissenters (Salt Lake City: Signature, 2002).

            and John S. McCormick, "Our Political Faith is Socialism, Our Religious Faith is the Latter-day Saints," in Peter Buckingham, ed., Expectations for the Millennium: American Socialist Visions of the Future (Westport, CT: Greenwood Press, 2002).

"A Most Outrageously Ambitious Project: The Sunstone Review, 1981-84," Sunstone (April 2002): 46-55.

"Improving Subject Access in Anthropology,"  Behavioral and Social Sciences Librarian (April 2002).

Review of "Creating Web Based Databases," College and Research Libraries (September 2001).

"The Internet Navigator: An Online Course for Distance Learners," Library Trends (Summer 2001.)

"Teaching the Internet in 50 Minutes." This PowerPoint was selected for inclusion in the MERLOT Multimedia Educational Resource for Learning and Online Teaching database.

"Statewide Collaborative Web Resources for Faculty Supporting Information Literacy," ED-MEDIA, World Conference on Educational Multimedia, Hypermedia & Telecommunications, Denver, CO, June, 2002.

"Researching Anthropology in the Digital Library," American Anthropological Association Annual Meeting, Washington, DC, November, 2001.

             and Nancy Lombardo,  "Taming the Dragon: The Collaborative Revitalization of an Online Library Skills Course," Mountain Plains Library Association and Arizona Library Association Joint Conference, Phoenix AZ, December, 2001.

Panel Presentation: "Meeting the Challenge of Library Instruction in Core Writing Courses," Utah Library Association Convention, Sandy, UT, May, 2001.

Hemingway Faculty Vitality Grant -   to attend five 5-day courses to augment her information architecture and web development skills and expertise. $7,196.

LSTA Assistive Technology Grant.   Utah State Library, November, 2002. $7,358.

ARCC - Portable Instruction Station. WSU, April, 2002. $3,200.  

• Increasing private funding to help offset the decrease in E&G funds for 2002/03.
• Providing the "services of the future" and, at the same time and with fewer people, continuing to provide the traditional services students and faculty want and expect.
• Providing the programming and technical support needed for library web-enhanced and online courses and to maintain and enhance the hundreds of pages included in the library's website.   As we progress in our transition to a digital library, additional technical and programming assistance is essential.
• Efficiently managing electronic resources including licensing agreements, bibliographic control, usage data, remote access, etc.   This is an ongoing challenge every library is facing and will continue to face for some time.
• Finding an affordable solution to the ongoing ceiling-tile problem.   Ceiling tiles throughout the library are damaged and/or delaminating.   The solution to this problem is removing and replacing all of the tiles at a cost of nearly $200,000.   Finding a more affordable long term solution continues to be a challenge.

X.         CONCLUSION