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STEWART LIBRARY ANNUAL REPORT :  2001/02
 

 

 

Area Reports

Archives &

Special Collections

Bibliographic Services  Instruction

Reference &

Information Services

Systems &

Access Services

OVERVIEW

This past year was a very special one for the Stewart Library.   The colorful 2002 Winter Olympics banners and displays made the building seem especially festive and gave us all a sense of participating in a once-in-a-lifetime experience. Several library faculty and staff were Olympic volunteers, nearly everyone attended some of the events, and we were pleasantly surprised by the number of students who used the library during the February break.


The library ' s instruction program was acknowledged nationally this Spring when it was selected by the Association of College and Research Libraries as one of the top ten programs that model best practices in information literacy programming for undergraduates. Carol Hansen, Shaun Adamson, Fran Zedney, David Eisler, and Catherine Zublin represented WSU at the Association of College and Research Libraries Invitational Conference on Best Practices in Information Literacy Programming in Atlanta in June.   


In October, the library and nearly 300 guests celebrated the opening of the Utah Construction/Utah International Collection with a two-day symposium.   The symposium featured an exhibit comprised of nearly 95 photographs from the UC/UI Collection, a reception, and a lecture by Robert Gottlieb, noted author and the Henry R. Luce Professor of Urban Studies at Occidental College, Los Angeles.   The online version of the photographic exhibit is available on the library ' s website (library.weber.edu/ucc).

Once again, this was a year filled with opportunities - opportunities to enhance the collection, improve and expand services, upgrade technology, and increase private gifts.   Over 17,000 volumes, 1006 videos, and 323 CD ' s were added to the onsite collection.   More than 7100 individuals received instruction on using library and information resources.   Computers in the public areas were upgraded and remote access to electronic resources was improved. Visitor A on the library's website averaged nearly 25,000 per month and the off-campus use of our electronic resources continued to increase.   Nearly 900 gifts totaling $571,840 were received.

Service enhancements during the past year included:


  • Redesigning the library ' s website.   The new site will be available to the university community at the beginning of Fall semester.
  • Implementing the EZProxy remote access system, which provides much improved 24/7 off-campus access to the library's vendor restricted databases.
  • Completing assessment plans for each type of instruction the library provides.
  • Expanding the Document Delivery Service to provide library owned and interlibrary loan materials to faculty and staff on campus and at WSU Davis.
  • Replacing the damaged walkway to the west entrance of the building, enabling that entrance   to re-open after being closed for over six months.

 

The intent of the following Report is to 1) summarize what was accomplished during the past year and what we hope to achieve during the coming year, 2) discuss our assessment efforts and the changes resulting from them and, 3) identify areas needing improvement.

I.               MISSION & GOALS

 

The mission of the Stewart Library is to support the instructional, scholarship, and community service mission of the University through the development of on-site collections, access to off-site resources, personalized assistance in the use of library and information resources, and instruction on research strategies and tools.

 

Systematically assessing the services we provide and the relevancy and use of the collections is a library-wide priority.  

 

Ongoing, primary goals:

  • Improving library collections and systematically assessing their use and relevancy.
  • Becoming a more digitized library by emphasizing access to electronic resources and, in consultation with faculty, canceling print subscriptions for titles available online.
  • Developing a nationally recognized library instruction program in order to graduate students with information literacy competencies.
  • Increasing private gifts by at least 10%.   To accomplish this goal, we will need the continued generous support of the Stewart Education Foundation and others.

Additional goals for 2002/03 :

  • Improve and expand access to electronic resources by:
  • Completing the re-design of the library ' s website and systematically assessing the usability of the site
  • Adding records to the online catalog for all electronic resources to which the library subscribes.  
  • Assess student satisfaction with library resources and services by conducting a User Satisfaction Survey during Spring semester, 2003.
  • Develop and begin to implement a library-wide technology plan.
  • Plan for and be prepared to provide library services at the new Davis Campus Information Commons by Fall semester, 2003.
  • Prepare for the 2004 accreditation review by the Northwest Association of Schools and Colleges.
  • Begin to develop and implement a library-wide marketing plan.

 

Departmental goals congruent with the library's mission and the goals stated above are also established each year and are included in the Library Services section of the Report.

II.               UTILIZATION OF RESOURCES and SERVICES

 

The table below illustrates the use of on site and online library resources and services.

 

Utilization of Resources and Services

Circulation
2001/2002
2000/2001
1999/2000
1998/1999
1997/1998
1996/1997
1995/1996
1994/1995
Check-out Statistics
145,879
148,583
146,818
145,920*
161,684
157,757
153,820
145,799
Library Web Site Visitors
288,339
250,729
188,047
N/A
N/A
N/A
N/A
N/A
Reference
2001/2002
2000/2001
1999/2000
1998/1999
1997/1998
1996/1997
1995/1996
1994/1995
Research Assistance
12,670
15,931
20,417
24,412*
30,303
36,642
37,060
32,625
General Assistance
34,108
34,668
           

 

Instruction
2001/2002
2000/2001
1999/2000
1998/1999
1997/1998
1996/1997
1995/1996
1994/1995
A = Sessions
B = Students
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A
B
Subject
Specific
159
2,902
163
3,045
134
2,529
116
2,251
102
1,778
92
1,444
95
1,501
71
1,433
English
2010
100
2,199
96
2,248
96
2,091
97
2,062
78
1,783
75
1,657
91
1,900
78
1,560
FYE
(First Year Experience)
19
383
28
595
35
727
31
709
21
420
24
330
     
Other
24
260
46
970
36
498
35
610
59
745
85
1,216
21
394
29
580
Credit
Classes
9
251
11
300
15
460
14
245
20
408
16
418
25
488
21
449
Navigator
11
1173
7
523
                     

 

EReserve
2001/2002
2000/2001
1999/2000
1998/1999
1997/1998
1996/1997
1995/1996
1994/1995
Faculty Participants
158
157
           
Items Available
2,557
1,876
           
Page Visitors
37,774
10,274**
           
Interlibrary Loan
2001/2002
2000/2001
1999/2000
1998/1999
1997/1998
1996/1997
1995/1996
1994/1995
Lending Requests
8,805
7,682
6,089
5,909
5,551
5,099
5,654
5,353
Borrowing Requests
4,338
4,560
3,861
3,735
4,099
3,054
3,651
3,634
*  Decreases reflect the University's change from quarters to semesters in 1998/99.
**Figure is for Spring semester 2001 only, earlier figures not available.

                                                           

As indicated in the table, there was a significant increase in the number of visitors to the library ' s website and in the use of the EReserve System. The relatively small 1.8% decline in circulation results from a decrease in the use of printed journals, which follows a national trend and confirms that students prefer to use ejournals when given a choice.   Contrary to what other academic libraries in the State are experiencing, the use of the book collection remained stable. While " user assistance" types of questions answered at the various service desks decreased only slightly this last year, the number of reference/research questions answered showed an overall decline of 20%, attributable, in part, to an easier, more stable method of remote access. Slightly fewer classes were taught due to the resignation of one faculty member, the sabbatical of another, and the Olympic break.   Enrollment in the Internet Navigator class more than doubled, increasing from 523 students in 2000/01 to 1173.   Interlibrary lending requests increased by 12%, reflecting the excellent service the library provides and the improvements that have been made to the collection.     



III.     BUDGET

The library receives operating funds from three sources:

(i) Education & General (E&G) monies allocated to WSU, both ongoing and one-time
(ii) State monies allocated to the Utah Academic Library Consortium (UALC)
(iii) Gifts

Stewart Library Budget

.
2001/2002
2000/2001
1999/2000
1998/1999
1997/1998
1996/1997
1995/1996
1994/1995
E & G Base:
. . . . . . . .
   Salaries
1,483,766
1,379,951
1,304,235
1,238,049
1,214,231
1,083,262
1,048,014
976,151
   Information Resources
1,066,347
1,066,314
1,084,314
966,476
794,973
784,015
810,736
700,000
   Operations
0
18,000
25,560
60,000
100,292
92,013
75,000
50,368
   Hourly Wages
12,945
29,203
34,169
54,169
87,288
84,746
76,164
73,731
   Travel
0
0
0
8,500
8,500
8,500
8,500
8,500
   Benefits
564,931
526,864
498,514
450,302
444,543
418,843
404,899
377,205
          Total:
3,127,989
3,020,332
2,946,792
2,777,496
2,649,827
2,471,379
2,423,313
2,185,955
Legislative One-Time:*
55,800
UALC
. . . .. .. .. . .
One-time/Ongoing*
220,606
183,000
183,000
183,000
183,000
.
155,900
.
UALC
. . . . . . .
One-time (non-ongoing)
27,500
. . . . . . .
      Horizon Software
. . . . .
25,431.72
5,731.55
.
      Horizon Hardware
. . . . .
86,540.23
22,634.50
.
             Server
. . . . .
(64,263.00)
. .
            PC's
21,132.90
21,300.00
.
                  Total:
. . . . . .
140,338
Total includes 1995-1997
Gifts:
571,840
423,061
366,166
595,410
281,336
421,820
215,276
110,269
                   Totals:
3,947,935
3,626,393
3,495,958
3,611,706
3,114,163
2,893,199
2,934,827
2,296,224
*For information resources

E&G

Ongoing E&G monies to support library resources, services, and staffing increased from $2,185,955 in 1994/95 to $3,127,989 in 2001/02, a 43% increase.  

UALC

Ongoing funds of $220,606 were received from UALC, and increase of $37,606 over the previous year. An additional one-time allocation of $27,500 was provided for the acquisition of monographs.

GIFTS

Private gifts are an increasingly significant source of funding for the library without which many of the improvements made to the collection, library technology, and the building would not have been possible.   Since 1994/95, the library has received $2,985,178 in private gifts.   The $571,840 received this past year includes $400,000 from the Stewart Education Foundation, $200,000 of which, while received this year, should be considered the Foundation ' s gift to the library for 2002/03.

Significant gifts received in 2001/02 included: the Stewart Education Foundation/Stewart Trust

($ 463,637);   the Powell Foundation ($10,000); the Waterstradt Endowment ($12,000); and the Celebrate Shakespeare! Endowment ($10,000)   Additionally, more than $18,000 in cash gifts and $51,142 in gifts-in-kind were received from members of the Friends of the Stewart Library.  

The library's fund raising efforts are supported by its faculty and staff.   During the past year 75% of the faculty and 62% of the staff donated to the library.   We hope to increase that by 10% before the end of next year.

 

As illustrated in the table, the total library budget from all three sources has increased substantially, rising from $2,296,224 in 1994/95 to $3,947,935 in 2001/02, an overall increase of 71%.

 

IV.     STAFF

A number of personnel changes occurred during the past year.   We welcome those who have joined us and are sorry when people leave.

New arrivals :

Mariella Bagley - Books/Serials Processor/Cataloging Assistant

JaNae Kinikin - Physical & Applied Sciences Librarian

Diana McDowell - Media/Reserve Evening/Weekend Supervisor

Ludwig Possie - Web Support Assistant

Retirements and Resignations :

Debra Hunt, Media/Reserve Services Coordinator

Jill Newby, Science Librarian

Reassignments:

Sarah Langsdon (from Special Collections & Archives Processor to Manuscripts Coordinator)

Andrea Neal (from Reserve Supervisor to Media/Reserve Services Coordinator)

Carl Olsen (from Media/Reserve Evening/Weekend Supervisor to Reserve Supervisor)

Tenured :

No one was reviewed for tenure in 2001/02.

At the end of the 2001/02 year the library had 43.45 FTE positions.


V.            LIBRARY COLLECTIONS: IMPROVEMENTS & RELEVANCY (Collection Management)

An ongoing, primary goal for the library is to provide the information resources needed to support the instructional and scholarship mission of the university.   How well this goal is met is determined by a number of factors including collection size and growth rate, relevancy of the collection to the institution's instructional programs, currency of resources, and user perceptions of the resources available.

Library Holdings

 
2001/02
2000/01
1999/2000
1998/99
1997/98
1996/97
1995/96
1994/95
1993/94
Bound Volumes*
493,744
479,225
458,115
436,431
418,497
403,206
388,947**
370,987
359,892
Electronic Resources***
192,937
192,782
190,628
189,128
17,613
N/A
N/A
N/A
400
Journals (Current Print Subscriptions)
2,331
2,309
2,278
2,248
2,224
2,196
2,100
2,062
2,056
Government Publications (Unbound)
219,690
218,006
215,277
212,468
210,222
208,338
206,001
198,001
197,301
Audio Recordings
9,406
9,084
9,015
8,923
8,399
8,319
8,083
2,908
2,593
Video Recordings
6,712
5,708
5,088
4,380
3,458
3,137
2,755
2,516
N/A
Maps
64,529
63,352
61,988
61,300
60,063
59,373
58,849
59,603
57,181
Microforms (Fiche and Film)
563,362
540,194
515,370
492,899
471,729
453,390
441,780
425,007
N/A
Kits
749
678
668
646
624
590
573
589
553
CD-ROMs
1,381
1,149
948
503
500
493
38
32
30
*     Includes books, bound periodicals and bound Government Documents.
**   Based on a physical count of the collection completed 11/95.
***  Based on data provided by the Utah Academic Library Consortium.   Figures listed are system wide totals representing the sum total of electronic books, indices, and journals to which each UALC library has access.

 

Using a combination of E&G, UALC, and gift funds, the size of the print and video collection increased substantially again this past year. The number of electronic resources available to students and faculty at all Utah institutions of higher education continues to expand, as does the number of e-resources added by individual libraries.   The library increased its electronic subscriptions by approximately 200 titles and continues to consult with faculty in canceling subscriptions to additional print journals and reference sources as titles become available online.

To ensure that the resources added to the collection are relevant to curricular needs, subject bibliographers continue to expand their liaison efforts, meeting with faculty in each of the colleges during the past year.   As a result of bibliographer/faculty collaboration, the collection is increasingly more focused and relevant to the curriculum.

Based on the results of various user satisfaction surveys and ongoing assessment of the strengths and weaknesses of the electronic, print, and video collections, we believe good progress is being made in improving the quality and relevancy of the collection.   We also believe providing subject specific instruction to inform students and faculty of library resources available in their areas of interest is essential if those resources are to be used. During the past year, 159 subject specific instruction A were taught at the request of faculty in 34 different academic departments.   The library's commitment to subject specific instruction is evidenced by a 124% increase in the number of A offered over the past seven years - rising from 71 A in 1994/95 to 159 A in 2001/02.   We expect to continue an annual growth rate of approximately 10% for the next several years.

Collection Management Goals for 2002/03 :

  • Continue to assess and improve the electronic, book and media collections.  
  • Continue to analyze the print and electronic full-text journal collection and, in consultation with faculty, cancel print subscriptions for titles available online whenever possible.
  • Continue to emphasize and increase faculty liaison activities.
  • Continue to increase subject specific instruction A by approximately 10%.

 

VI.    LIBRARY SERVICES

The following section of the Report briefly describes the accomplishments of library departments during the past year and lists departmental goals for the coming year.

* * * * * * * * *

ARCHIVES and SPECIAL COLLECTIONS

The past year was another significant one for both departments.   The Utah Construction/Utah International symposium in October was very well-attended and successful, and sets a pattern for future related activities.   Personnel in Archives and Special Collections worked closely with the Public Outreach Coordinator and the University Librarian ' s office in this activity.

Additionally, during the past year, the number of researchers using both departments increased, as did the number of research and reference requests, which appears to be an ongoing trend for both areas. While much of our activity this past year revolved around the Utah Construction/Utah International Collection, we have not lost sight of our responsibility as a center for the study of local history and have added numerous printed and manuscript materials that enhance this central role.

A number of important collections were received during the year.   Among these are speeches of Edmund Wattis Littlefield, records of the GE/Utah International merger, the Fred Kotter papers, records of the Kaysville and Ogden AAUW, and the papers of Dr. George Fister.   Eleven large and forty small collections were processed including the previously mentioned Littlefield and GE/Utah International merger collections, as well as the Knudsen Brother Collection and the Kerr Family papers. Special Collections added 156 linear feet; 215 linear feet were added in Archives.

Gifts-in-kind continue to be important in enhancing both the general collection and Special Collections.   Gifts-in-kind were received from 144 donors with a reported value of more than $51,000.   A total of 4796 books, 274 audio recordings, and 124 videos/DVDs were received; 1757 items were added to the collections, the remainder were sold at the annual Friends of the Library booksale.   Money raised at the booksale is used to purchase library information resources.

Events and outreach activities continue to increase.   During the past year, 43 events were held in Special Collections with an attendance of approximately 4000.   These included Friends of the Stewart Library events as well as programs co-sponsored with the Honors, History, and English departments, Women ' s Studies, the College of Behavioral and Social Sciences, the College of Arts and Humanities, and the National Undergraduate Literature Conference.    Outreach activities included involvement with the Dale Bryner retrospective held at the Eccles Art center, support for the AAUW Utah Women Artists exhibit, and the Holy Trinity Abbey photographic exhibit.

All of the goals listed in last year's Annual Report were met.  

Archives/Special Collections Goals for 2002/03 :

  • Create a departmental webpage with listing of manuscript holdings and registers.
  • Begin entering manuscript collections and descriptions in the library 's online catalog.
  • Complete processing of the following:
    1. George Fister Collection
    2. AUW - Kaysville & Ogden Chapters Collection
    3. Fred Kotter Papers
    4. Dello Dayton Papers
  • Search for heavily used and/or damaged books in the collection that need to be replaced.
  • Develop a better system for keeping statistics on gift materials.
  • Continue photographic documentation of campus events.
  • Complete the physical rearrangement of materials in Archives.
  • Assess digitization opportunities for Archives and Special Collections.

 

* * * * * * * * *

BIBLIOGRAPHIC SERVICES - (Cataloging, Acquisitions, Processing)

Once again this year, Bibliographic Services had an extremely productive year, cataloging and processing over 17,000 new volumes, more than 1,000 new videos, and over 300 new CDs.   Because of the efficiency and productivity of the cataloging staff, the vacant cataloger ' s position has not been filled.   Subject bibliographers are happy with the improvements in the ordering process whereby all requests are thoroughly checked against the online catalog and ordered within one week.   On average, new resources are cataloged, processed and available to patrons within three weeks of receipt.   Due to our group of dedicated and hard-working students, journal, newspaper, and government publications check-in, preparation for binding, and plastic covering of paperbacks have shown significant improvement.

The department finished during the year a number of time-consuming projects on which it had been working, including bar-coding and linking of microforms, transfer of the Master ' s Project collection from the Education Department to the library, cleaned from the database all records indicating A checked out by Cataloging Department, '' and canceled or reordered all items which were not received from the vendor within a reasonable time period.   Additional projects worked on included cataloging of electronic resources purchased either by UALC or the library, cataloging of materials from Hill Field Air Force Base, and copy or original cataloging of Chinese films purchased recently.

Departmental goals for the previous year were met.

Bibliographic Services Goals for 2002/03 :

  • Continue the cataloging of electronic resources.
  • Input netLibrary electronic book records into the online catalog.
  • Maintain and improve turn-around time to catalog and process newly acquired resources.
  • Reduce duplication of resources ordered by thoroughly checking requests against the online catalog and continue to order all resources in a timely manner.
  • Continue with ongoing database cleanup and collection inventory.
  • Learn more about Horizon to take advantage of new releases and upgrades.
  • Continue to utilize Internet discussion groups and professional literature to keep up-to-date with technical changes.

* * * * * * * * *

LIBRARY INSTRUCTION

 

The diligent work of the Instruction Team was recognized this past year when our instruction program was selected by the Association of College and Research Libraries (ACRL) as one of the top ten programs that model best practices in information literacy programming for undergraduates.   Carol Hansen, David Eisler, Catherine Zublin, Shaun Adamson, and Fran Zedney participated in an invitational conference on information literacy hosted by ACRL in Atlanta in June, 2002.

To better meet the needs of our students and the new ACRL national standards and guidelines, the instruction team reframed itself as an information literacy program.   Henceforth, the activities of the team will be guided by the sustaining outcome of providing a comprehensive instruction program that includes for credit, online and on demand instruction in order to graduate students with information literacy competencies.  

The team reframed its mission statement for the information literacy program, reviewed and revised program goals and objectives, developed documents describing the program and charting its evolution, and placed teaching schedules and instruction data by departments on the web.   A diagram of the information literacy program and our partners was developed and syllabi for each credit course have been put on the web by teaching faculty.   Subject bibliographers also developed and updated many new and existing research guides to enhance subject specific instruction.  

The Internet Navigator class continues to be revised and improved with the addition of more assignments requiring student reflection, improvements in the course assignments, and the correction of keyboarding errors.

Assessment plans for each type of instruction provided by the library were completed this year and a new and much improved information literacy competency exam was developed and implemented with assistance from the Telecommunications and Business Education Department. Data collected by the TBE Department shows that since its inception in 1999, of the 1119 students who registered for the exam,   758 (70%) received credit; 330 (30%) did not.   It is likely the number of students not receiving credit will increase with the change to the more demanding new exam.

 

Information Literacy Competency Exam Data

Registered for Exam
Retakes
Withdrew
Received Credit
Received No Credit
Fall 1999
14
   
14
 
Spring 2000
51
6
2
41
8
Summer 2000
37
5
 
25
12
Fall 2000
142
8
6
89
47
Spring 2001
177
50
3
133
41
Summer 2001
89
37
6
67
16
Fall 2001
253
58
4
149
100
Spring 2002
356
126
10
240
106
Totals
1119
290
31
758
330

 

Instruction Goals for 2002/03 :

  • Continue to work on the long-term goal to provide a comprehensive instruction program for WSU students including for credit, online and on demand instruction in order to graduate students with information literacy competencies.
  • Continue to review and improve the information literacy exam.
  • Participate in the development and usability testing of the library ' s new website.

 

* * * * * * * * *

 

REFERENCE & INFORMATION SERVICES

As in preceding years, new technologies continue to impact Reference Services.           

  • Off campus use of our electronic resources continues to increase.   The switch to the EZProxy remote access system and the subsequent availability of all the library ' s electronic resources played a large role in this.
  • Statistics continue to show a decline in the amount of service provided by the Reference Desk. In 2000/01 15,138 reference/research questions were asked.   This number declined to 11,974 in 2001/2002, a decrease of 21%.   This is a larger decrease than in previous years and is likely attributable to a much easier, more stable method of remote access.   Use of our "Ask a Librarian" email service continues at the same level as last year (about 20 requests a month).   Given these statistics on email reference service, it is propitious that our real-time electronic reference will be introduced in Fall Semester 2002.

Reference & Information Services continues to take advantage of changes in reference use patterns and technology to explore new roles in providing enhanced traditional service and expanding virtual reference.

A number of important projects were worked on during the past year:

  • Conducted   usability testing, including surveys, focus groups and scenario testing on the library ' s current website to determine problems and prepare for development of the new website.
  • Worked with Systems to implement the new EZProxy remote access system.
  • Revised all database pages to reflect changed URLs due to EZProxy.
  • Developed the position of Electronic Resources Coordinator to oversee the day-to-day management of the library ' s electronic resources.

Assessment continues to be a priority for the department. Usability and accessibility of the current website was surveyed and information received used in the redesign of the site.   Usability and accessibility testing of the new site is continuing.   A formal user survey will be conducted during Fall semester 2002, that will include assessment of the new website.   During the past year, an informal survey of the quality of service provided by individual team members was conducted and the results were positive.  

Electronic Services:

  • Professionalization of the library ' s website continues:
  • A Web Support Assistant has been hired
  • Redesign of the website is progressing well.   The expected launch date in a staged deployment is August 15, 2002  
  • Systematic assessment of the site ' s usability and accessibility will begin once the new site is available to the public. 

The new website features a structural and graphical redesign that will include new elements such as a Database Finder and an interactive Book Locator.   After researching the various options for allowing patrons to personalize the site, the Web Advisory Group decided against personalization for several reasons.   Research suggests most patrons do not want to bother with personalization and that those who do personalize do so only if they can set up search profiles.   Software to do this is in its infancy and is costly and not very effective.   UALC is exploring a number of possibilities and eventually the consortia product will provide users with the best service as well as being the most cost effective option for the library.

  • As part of the UALC   Reference Group, Chat/Real-Time Electronic reference services will begin Fall 2002.   
  • Newly installed server software enables the department to collect statistics on the use of web-based resources. By this time next year, we will have a much clearer picture of the usage of these resources.
  • Computers in the Reference area have been upgraded with plug-ins requested by patrons as well as larger monitors.

Government Publications:

During the past year, services were improved by:

  • Adding a new Government Publications workstation and installing the Federal Library Depository Program (FLDP) mandated DVD player.   ARCView was purchased and is loaded on the station to allow mapping from census and other government data.
  • Completing the cataloging of all FDLP CD-ROMs so that they may be checked out.
  • Acquiring the Hill Air Force Base Environmental Depository collection, which includes paper documents as well as the CD-ROMs.   Use of these documents is slowly increasing.
 

Working with the issues created by the changing formats - from print and CD-ROMs to web based resources - continues to be an interesting challenge.

Davis Campus Library:

The third library survey conducted since the Davis Campus Library opened in 1997was administered at   the end of spring semester jointly with the usual end-or-term course and instructor evaluations. The total number of respondents from the Davis Campus was 421; 840 students from off-campus responded.


The results of the survey indicated:

  • Despite increased efforts this past year to market library services at Davis, the percentage of students at that campus who are unaware of library services remains unchanged from the last survey (fall semester, 2000.) Strangely enough, when rounded off, this figure has remained at 31% for all three surveys.   This figure for the off-campus students is 46%, which is understandable since the off-campus courses are taught at locations somewhat distant from the Davis Campus Library.
  • Students are using the Davis Campus computer lab(has moved to Lampros Hall) for library research as well as word processing, email, and other personal computing.   The survey showed that 45% of Davis students used the lab either frequently or occasionally for library research.   The figure for off-campus students was 28%
  • Comments for more hours constituted the bulk of the written comments.   Students would like   the Davis Campus Library to be open more hours, including evenings and weekends. Other priorities included help with research and finding books and articles, and the desire for quiet study space.

While more needs to be done to promote and advertise the Davis Campus Library and its services,   awareness should improve when we move into the Information Commons area of the new facility.  

Reference & Information Services Goals for 2002/03:   

  • Continue to improve service by providing an appropriate level of service to all patrons, no matter their mode of access.   
  • Implement real-time chat/Electronic Reference and develop instruments to assess its use.
  • Finish the deployment of the new website, while continuing to improve the site, based on feedback from assessment.
  • Improve ease of access to web-based resources with the introduction of website features such as a Database Finder and improved site navigation.
  • Continue to explore methods of enhancing traditional reference desk service.     
  • Continue to develop and implement new methods of promoting services
  • Branding of  materials with the new logo.
  • Continued promotion of services at events such as orientation, summer welcome and similar venues.  
  • Publicizing resources such as Chat Reference and Ask a Librarian.
  • Continue the process of planning for the move to the new building on the Davis Campus, including physical environment, collections, and staffing.

 

* * * * * * * * *

 

SYSTEMS & ACCESS SERVICES

Overview of Service Additions and Enhancements:

Access Services

  • Credit/Debit card reader installed in Circulation Services.
  • "Library's Services" web page revised to improve access to patron empowerment features.
  • Two additional group study rooms opened on the second level.
  • Student TV Lounge setup in southern end of the main lobby.
  • The General and Current Periodical collections were shifted for improved storage and access.
  • The first inventory of library collections to be completed in one calendar year was completed.   Hereafter,   Access Services will attempt to make a mandated "thorough and routine" inventory of collections an annual accomplishment.
  • A planetary scanner was setup for use by ILL to improve the lending of articles to other libraries.
  • Additional shelving was installed in Media/Reserve Services to accommodate the rapid growth of the library's video and CD collections.

Systems

  • Horizon's iPAC web catalog was configured and implemented to replace   WebPAC. The iPAC catalog provides the user with more search options and offers enhanced performance overall.
  • EZProxy was implemented to replace the RPA remote access system and original library proxy.   EZProxy offers a remote user interface that is transparent, requires no browser configuration by the user, and does not require as much personnel commitment to setup and maintenance as did RPA.
  • The "Auxiliary Lab" on the second level was expanded and upgraded.   Modifications in setup configuration and application of security software has greatly reduced the number of user complaints relating to pornographic sites being set as the default homepage on the computers.
  • Horizon integrated library system was upgraded to the latest release and was successfully migrated from the six year old IBM Risc 6000 to a more powerful and stable Sun Enterprise server featuring RAID disk array.
  • Web Event scheduling software was purchased and made available for use by Reference, Instruction, Special Collections & Archives, Library Administration, and Media Services.
  • Updated and coordinated maintenance of PC security procedures for all library personnel.
  • Implemented network access to Hill A.F.B. information repository housed in the Library.
  • Systemantics electronic newsletter initiated to improve communication with Library personnel.
  • Proxy service and iPAC Broadcast Searching configuration coordinated for UALC libraries.

User Satisfaction Overview:

Based on user comments made either directly to service desk personnel or via the Library Suggestion Box, it is apparent that overall satisfaction with services has improved.   The number of negative comments decreased and positive comments increased.   The total number of comments, positive or negative, decreased from the previous year.

Topics of positive comments from users are listed below in order of frequency:

  • Customer service in general
  • Interlibrary Loan
  • Electronic Reserve
  • Document Delivery Services

 

Topics of negative comments are listed below in order of frequency:

  • Copy Center hours and copier malfunctions
  • Fine amounts
  • Borrower loan lengths
  • Electronic Reserve access and/or printing
  • Lack of media equipment lending
  • Limited number of general interest or popular movies
  • Lack of printing at PCs located on the top floor
  • Hours of service

Of particular note was a decrease in the number of complaints pertaining to the Student Computing Lab and the library's evening, weekend and holiday hours of service, which is explained by adjustments made to the latter and an effort to provide better management of the former.   In addition, creation of the "auxiliary lab" on the top floor greatly increased student access to the Net, email accounts, and word processing software.

 

In response to other negative user comments received during the 2001/02 report period, Systems & Access Services made the following improvements:

Staff need to better understand when and where to refer patrons for assistance that is not provided in Systems & Access Services .            

  • Access Services coordinators met regularly with evening and weekend personnel to better inform them of library services and policies, and to make them aware of customer service improvement efforts.

Users need to be more aware of the availability and usefulness of the 3M Self-Check System and the Electronic Reserve System .

  • A greater effort was made in Circulation Services to encourage use of the Self-check system, however problems with the University ID card resulted in instances when the systems could not be used.   In addition, advertisement of the availability of the Electronic Reserve system was made via the student newspaper, the Library Web,   and in direct correspondence to faculty.

Extend service hours .

  • The library no longer reduces hours between Spring and Summer semesters.   Summer semester hours begin immediately upon the conclusion of Spring semester.

The Copy Center needs to be open longer.   Copy machines are "out of order" too often.

  • Though this continues to be an area of concern, better communication between Circulation Services personnel and Copy Center personnel, plus a change in management of the Copy Center, has resulted in better service to students overall.

Students should be able to check their record and renew books online .

  • A greater effort was made to inform students of the availability of this service, as well as the "Request Renewal" services via phone or the library web.   As a result, direct online renewals has more than doubled to an average six per day.

Use Statistics Overview:

Material use patterns noted last year were again evident during the current reporting period:  

  • There was a slight decrease in the use of print materials, attributable to the Olympic break and the increased use of electronic resources, particularly ejournals.  
  • Interlibrary Loan borrowing and lending increased, though at a lesser rate than last year.   
  • Use of Media and Reserve (print and electronic) materials increased. While the number of instructors using Electronic Reserve stayed the same, the number of items made available via that system increased, as did overall use of the system.
  • Use of Document Delivery Services, initiated during the Spring of 2001, increased.
  • Use of the library's website and its resources increased by approximately 15%.   
Circulation - Use of Unrestricted Materials
  • 1.8% decrease in the number of check-outs  
  • 2.6% decrease in the number of items used only within the library.
  • 3M Self-Check system accounts for less than 10% of total borrowing transactions.

Interlibrary Loan - Borrowing/Lending Between Libraries

  • 14.6% increase in the number of lending requests received.           
  • 4.8% decrease in the number of borrowing requests received.

Media/Reserve - Course Specific Material            

  • 2.5% increase in check-outs of items from Media and Reserve collections.
  • 6.0% increase in the number of Media material requests.
  • 10% increase in number of instructors using Print Reserve.
  • 3.0% increase in the number of items available to students via the Print Reserve Collection.
  • 0.0% increase in the number of instructors using the Electronic Reserve system.
  • 36% increase in the number of items available to students via the Electronic Reserve system.
  • 105% increase in Electronic Reserve Course Page Hits.

Document Delivery - Use by Faculty & Staff                            

  • 85% increase in the number of electronic material deliveries.
  • 14% increase in the number of electronic material delivery requests forwarded from ILL.
  • 45% increase in the number of electronic material delivery requests forwarded to ILL.
  • 28% decrease in the number of print material deliveries.
  • 62% decrease in the number of print material delivery requests forwarded from ILL.

Library Website Use

  • Visits to the Library website homepage totaled 288,339, a 15% increase over the previous year.

 

Material Storage Overview

The physical growth of the collection slowed somewhat during the current reporting period. As a result,   less linear feet of the diminishing primary shelving and remote storage space was consumed.   Areas of concern are the need to acquire additional storage cabinets for the little used Microforms collection, the continued fast pace of growth in the Media collections,   and the use of remote storage space for housing items other than information resource materials.  

Stacks Management - Collection Storage :

  • 2.85% increase in the number of print resources added.   Print resources consumed available shelving at a rate of about 1100 linear feet per year, compared to 2200 linear feet during the 2000/2001 reporting period.   There is approximately 8175 linear feet of shelving currently available on the second level.   Approximately 17% of total shelving space and approximately 32% of total remote storage space remains available.  
  • 4.3% increase in the number of all nonprint resources added.
  • 15% increase in the number of videos added.
  • 11% increase in the number of CDs.

 

Student Assistant Budget Overview:

For the past several years Access Services Coordinators have done a commendable job of spending less than was allocated to their combined student assistant budget. This has been accomplished by hiring a minimal number of student assistants and a concerted effort to hire work-study students whenever possible.   As in past years, however, savings in the Access Services budget have been used to cover a shortfall in the student assistant budget allocated to the library's Student Computing Lab. During the next fiscal year, a greater effort will be made to hire work-study rather than hourly student assistants in the Lab.   In addition,   Access Services will again be encouraged to "make do" with a minimal number of   student assistants overall, and to hire work-study student assistants whenever possible.

Systems/Access Services Goals for 2002/03:

Circulation Services

  • Assess the need for and utility of the processing fee charged for lost materials.
  • Continue to assess user satisfaction by tracking user comments/suggestions at the services desks, and by conducting another formal User Satisfaction Survey.
  • Maintain student assistant budget at current level.

Media/Reserve Services

  • Acquire and make available equipment to accommodate new media formats.
  • Facilitate the transition from video to DVD format.
  • Implement Media Scheduling system.
  • Upgrade Electronic Reserve system.
  • Assess user satisfaction by tracking user comments/suggestions at the services desks, and by conducting another User Satisfaction Survey.

Interlibrary Loan

  • Implement ILLiad Interlibrary Loan management system.
  • Assess staffing level and assignment needs to accommodate service growth.

Systems

  • Develop a Library Technology Plan.
  • Implement the next generation of the library's web based public catalog and Horizon system.
  • Support enhancement of the library's web based resources.

 

* * * * * * * * *

 

VII.             ASSESSMENT EFFORTS

 

The library is committed to ongoing, systematic assessment of its services and resources.   Assessing the relevancy, strengths and weaknesses of the collection and consulting with faculty in developing and managing the collection are expected responsibilities for subject bibliographers and the basis on which their collection management decisions are made.

Student evaluations are collected for all for-credit library courses, English 2010 and FYE A, and for a representative number of subject specific A.   Based on student evaluations, library faculty routinely revise and improve the courses they teach.   In consultation with English and FYE faculty, English 2010 and FYE A are revised each semester.   Evaluation data collected during the past year continued to indicate a high level of student satisfaction with library instruction.

Biennial surveys and interviews to assess user satisfaction with library resources and services have been ongoing since 1997/98.   Student satisfaction with the services provided in Access Services and with Reference resources and services was assessed in Spring, 2000 and will be assessed again in Fall, 2002.   Results from the Spring 2000 survey were included in the 2000/01 Annual Report; results from the upcoming survey will be discussed in the 2002/03 Report.

In addition to its biennial user surveys, student satisfaction levels with library staff, resources and services are assessed annually in the Noel-Levitz Student Satisfaction Inventory (SSI), which the University has administered since 1996.   The SSI administered in Spring 2000 showed a significantly higher level of student satisfaction with the library than had been indicated in 1997.   Results of the 2000/01 SSI, which sampled the satisfaction of transfer students compared to all students indicated:

"Library staff are helpful and approachable." 
  • 5.25 (Transfer)   5.50 (University)
"Library resources and services are adequate."
  • 5.47 (Transfer)   5.26 (University)

Assessment data is also gathered through suggestions from library users.   A suggestion box is located in the main lobby and a "suggestion link" is incorporated into the library's website.   Suggestions are collected regularly and, when practicable, implemented.   Suggestions made during the past year   covered a broad spectrum, ranging from additions to the collection, expanding the Auxiliary Computer Lab(has moved to Lampros Hall) on the second floor, installing [baby] changing stations and sensor lights in restrooms, and changing computer set-ups so that pornographic sites could not be set up as the default homepage on library computers. These suggestions, and many others, have been implemented.

In addition to conducting a User Satisfaction Survey, assessment efforts in the coming year will focus on conducting a comprehensive usability and accessibility study of the library's redesigned website.   Website usage statistics indicate an ever increasing number of students use the web to access library resources, making it essential that the new website be as intuitive and user-friendly as possible.   Improving the re-designed site will be an ongoing process and will be based on information obtained from annual usability studies.



VIII.               SCHOLARLY AND PROFESSIONAL ACTIVITIES

The library is committed to supporting professional growth opportunities for faculty and staff.   During the past year all library faculty and 94% of the staff attended conferences and/or workshops that were directly relevant to their various roles within the university and the library.   This level of activity speaks highly of their professionalism and commitment to improving.

In addition to attending conferences and workshops, library faculty engaged in the following scholarly activities:

Publications :

John Sillito

_____ and Susan Staker, Mormon Mavericks: Essays on Dissenters (Salt Lake City: Signature, 2002).
            and John S. McCormick, "Our Political Faith is Socialism, Our Religious Faith is the Latter-day Saints," in Peter Buckingham, ed., Expectations for the Millennium: American Socialist Visions of the Future (Westport, CT: Greenwood Press, 2002).

"A Most Outrageously Ambitious Project: The Sunstone Review, 1981-84," Sunstone (April 2002): 46-55.

Wade Kotter

"Improving Subject Access in Anthropology,"  Behavioral and Social Sciences Librarian (April 2002).
Review of "Creating Web Based Databases," College and Research Libraries (September 2001).
 

Carol Hansen

"The Internet Navigator: An Online Course for Distance Learners," Library Trends (Summer 2001.)

"Teaching the Internet in 50 Minutes." This PowerPoint was selected for inclusion in the MERLOT Multimedia Educational Resource for Learning and Online Teaching database.

Presentations :

Shaun Adamson and Carol Hansen

"Statewide Collaborative Web Resources for Faculty Supporting Information Literacy," ED-MEDIA, World Conference on Educational Multimedia, Hypermedia & Telecommunications, Denver, CO, June, 2002.

Wade Kotter

"Researching Anthropology in the Digital Library," American Anthropological Association Annual Meeting, Washington, DC, November, 2001.

Carol Hansen

             and Nancy Lombardo,  "Taming the Dragon: The Collaborative Revitalization of an Online Library Skills Course," Mountain Plains Library Association and Arizona Library Association Joint Conference, Phoenix AZ, December, 2001.
Panel Presentation: "Meeting the Challenge of Library Instruction in Core Writing Courses," Utah Library Association Convention, Sandy, UT, May, 2001.

Grants/Awards :

Kathy Payne

Hemingway Faculty Vitality Grant -   to attend five 5-day courses to augment her information architecture and web development skills and expertise. $7,196.

John Lamborn

LSTA Assistive Technology Grant.   Utah State Library, November, 2002. $7,358.
ARCC - Portable Instruction Station. WSU, April, 2002. $3,200.  

        

                                                                        

 

IX.         CHALLENGES

Some of the challenges we face and intend to work on during the coming year include:

  • Increasing private funding to help offset the decrease in E&G funds for 2002/03.
  • Providing the "services of the future" and, at the same time and with fewer people, continuing to provide the traditional services students and faculty want and expect.
  • Providing the programming and technical support needed for library web-enhanced and online courses and to maintain and enhance the hundreds of pages included in the library's website.   As we progress in our transition to a digital library, additional technical and programming assistance is essential.
  • Efficiently managing electronic resources including licensing agreements, bibliographic control, usage data, remote access, etc.   This is an ongoing challenge every library is facing and will continue to face for some time.
  • Finding an affordable solution to the ongoing ceiling-tile problem.   Ceiling tiles throughout the library are damaged and/or delaminating.   The solution to this problem is removing and replacing all of the tiles at a cost of nearly $200,000.   Finding a more affordable long term solution continues to be a challenge.

X.         CONCLUSION

Much was accomplished during the past year to improve library collections and services to WSU students and faculty and we are proud of these accomplishments.   To further improve, we have again set ambitious goals for the coming year.   We look forward to the opportunities and challenges of this next year and will report on our progress in the 2002/03 Annual Report .

Updated December 29, 2008 . Please send comments to Joan Hubbard
Weber State University, Stewart Library. Copyright © 2014 All Rights Reserved.

Stewart Library - Weber State University - Ogden, Utah 84408. (801) 626-6403 - Copyright © 2008 ALL Rights Reserved